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Terms, Conditions and Privacy Policy

Terms and Conditions & Product Warranties

30 Days money back guarantee:

We offer a ‘No Questions’ 30 day money back guarantee. All items must be unused and in original condition, and to be returned in the original packaging.
For all returns, the customer will need to email returns@arktarps.com.au to get the RA# from our office and which will need to be quoted on the parcel and return documentation.

We reserve the right to charge a minimum 15% re-stocking fee on all returns.

The buyer is responsible for returning the item to our warehouse, including the cost of sending it back to us

Where we have offered free delivery on the original purchase, we reserve the right to charge the actual shipping cost and deduct this amount from the refund amount upon return.

All items will be checked upon return before processing the refund.

We cannot accept returns on Custom sizes and custom orders.

Hay Tarps, Silage Tarps & Weed Control Tarps have a 14 days money back guarantee:

These tarps are affected by seasonal requirements and hence we offer a ‘No Questions’ 14 day money back guarantee for them. All items must be unused and in original condition, and to be returned in the original packaging.

For all returns, the customer will need to email returns@arktarps.com.au to get the RA# from our office and which will need to be quoted on the parcel and return documentation.

We reserve the right to charge a minimum 15% re-stocking fee on all returns.

The buyer is responsible for returning the item to our warehouse, including the cost of sending it back to us. Some Hay, Silage or Weed Control tarps may be delivered on a small pallet/skid. It is the responsibility of the buyer to ensure that they put the tarp back on the pallet/skid to be returned to us. A product delivered on a pallet must be returned on a pallet.

All items will be checked upon return before processing the refund.

We cannot accept returns on Custom sizes and custom orders.

Handling Time:

All items ordered on the website will be shipped out within 3 working days from the date of the order.

While best efforts are taken to ensure that the stock availability is correctly reflected on the website, however there can be instances when the stock is not actually available. In such instances, we shall notify you and offer a full refund or an alternative item or size, to meet your needs.

Custom Size Turnaround time:

We offer a 40 working days turnaround time for all custom size orders. The 40 days period will start from the date of confirmation of the order / receipt of payment. In the event that the 40 days period is not workable for a particular size / quality, then the estimated delivery time will be informed before the order is confirmed.

UV Guarantee:

ARK Tarps gives a 3 year UV guarantee for our tarps. This guarantee is extended to the first retail purchaser of the tarp and extends for a period of 3 years from the date of first retail purchase. This UV guarantee covers the replacement of a tarp that peels / cracks / or is no longer waterproof, due to UV exposure only.

The guarantee does not apply to any tarpaulin that has been subject to accident, misuse, neglect, corrosive chemicals, extreme weather conditions, normal wear and tear, shipment or causes external to the tarpaulin. Similarly incorrect tie downs, strong winds, excess pressure and other such factors beyond our control, can cause damage / tearing to the eyelets and the tarp. Such damage is not covered under the guarantee.

The tarp for which the UV guarantee is being claimed will require to be sent back to ARK Tarps by the customer, after obtaining the RA# from our office, along with the proof of purchase. The cost of returning the cover will be at the expense of the consumer. Any expenses incurred by the consumer in making the guarantee claim are at the cost of the consumer.

The exchange guarantee will be confirmed after inspection.

ARK Tarps reserves the right to charge the customer for the shipping cost for the tarp sent in exchange.

The Tarp sent in exchange will not carry any additional guarantee period. The UV protection guarantee will expire at the end of 3 years from the date of purchase of the original tarp.

ARK Tarps Warranty

ARK Tarps warrants your ARK Tarp to be free from defects in material and workmanship. This warranty is extended to the first retail purchaser of the tarps for consumer use, and lasts for twelve (12) months commencing from the date of purchase. The warranty covers the replacement of any tarpaulin that has a manufacturing defect.

This warranty does not apply to any tarpaulin that has been subject to accident, misuse, neglect, corrosive chemicals, extreme weather conditions, normal wear and tear, shipment or causes external to the tarpaulin. Similarly incorrect tie downs, strong winds, excess pressure and other such factors beyond our control, can cause damage / tearing to the eyelets and the tarp. Such damage is not covered under your warranty.

While we endeavour to give you the exact size as mentioned on the product, there is always going to be some tolerance in the final product and our eyelet spacing between each eyelet can vary, this is not considered a manufacturing defect.

If you discover a defect during the warranty period and wish to obtain a replacement, please forward to ARK Tarps at our contact us page address a written description of the claimed defect and a copy of the original invoice.

Any expenses incurred by the consumer in making the warranty claim are at the cost of the consumer.

In our website and product insert we suggest and recommend particular varieties for different uses. However we take no guarantee for on field performance, and the buyers need to be sure of their requirements. All descriptions are to be used as a guide only and do not imply usage. We will not be held liable for any damages resulting from the use of our tarpaulins.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits to the consumer given by this warranty are in addition to other rights and remedies of the consumer under law in relation to the goods or services to which the warranty relates.

Tarp Size:

While we endeavour to give you the exact size as mentioned on the product, there is always going to be some tolerance in the final product. This is not considered to be a manufacturing defect.

Eyelet Spacing:

Our eyelet spacing between each eyelet can vary slightly. This is not considered to be a manufacturing defect.

Furniture Cover UV Guarantee

ARK Tarp gives a 3 year UV guarantee on the furniture cover fabric. This guarantee is extended to the first retail purchaser of the furniture cover and extends for a period of 3 years from the date of first retail purchase. This UV guarantee covers the replacement of any furniture cover that peels / cracks / or is no longer waterproof, due to UV exposure only.

This guarantee does not apply to any furniture cover that has been subject to accident, neglect, corrosive chemicals, extreme weather conditions, normal wear and tear, colour fading, shipment, misuse or abuse however caused. The guarantee does not apply to any damage caused to your furniture / item covered by our furniture covers.

The cover for which the UV guarantee is being claimed will require to be sent back to ARK Tarps by the customer, after obtaining the RA# from our office, along with the proof of purchase. The cost of returning the cover will be at the expense of the consumer. Any expenses incurred by the consumer in making the guarantee claim are at the cost of the consumer.

The exchange guarantee will be confirmed after inspection.

ARK Tarps reserves the right to charge the customer for the shipping cost for the cover sent in exchange.

The cover sent in exchange will not carry any additional UV guarantee period. The UV protection guarantee will expire at the end of 3 years from the date of purchase of the original cover.

Furniture Cover Warranty

ARK Tarps warrants your furniture cover to be free from defects in material and workmanship. This warranty is extended to the first retail purchaser of the covers for consumer use, and lasts for 12 months commencing from the date of purchase. The warranty covers the replacement of any furniture cover that has a manufacturing defect. This warranty does not apply to any furniture cover that has been subject to accident, neglect, corrosive chemicals, extreme weather conditions, normal wear and tear, colour fading, shipment, misuse or abuse however caused. The warranty does not apply to any damage caused to your furniture / item covered by our furniture covers.

Similarly, strong winds, excess pressure and other such factors beyond our control, can cause damage / tearing to the furniture covers. Such damage is not covered under your warranty. While we endeavour to give you the exact size as mentioned on the product, there is always going to be some tolerance in the final product, this is not considered a manufacturing defect.

If you discover a defect during the warranty period and wish to obtain a replacement, please forward to ARK Tarps at our contact us page address a written description of the claimed defect and a copy of the original invoice.

Any expenses incurred by the consumer in making the warranty claim are at the cost of the consumer.

The benefits to the consumer given by this warranty are in addition to other rights and remedies of the consumer under law in relation to the goods or services to which the warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure

In case of any issues, please email customerservice@arktarps.com.au, quoting your invoice number, and we will be happy to help.

Hay Anchor Tarps Additional Terms & Conditions

The warranty expires immediately if you make any modifications to the tarp

The warranty expires immediately if you use other Hay Anchor Bolts. The Hay Anchor Tarps are designed to be used with ARK Tarps supplied Hay Anchor Bolts only

Our Hay Anchor Bolts are designed to be used with a drill machine and are not to be hammered. The bolts will require a 15/16″ or 24mm socket head for fitting with a cordless drill

Under no circumstances will ARK Tarps be held responsible or liable in any way for any claims, damages, losses, injuries, expenses, costs or liabilities whatsoever (including, without limitation, any direct or indirect damages for loss of profits, business interruption or loss of information or life) resulting or arising directly or indirectly from your use of our products or from your reliance on the information and material on this website or product insert, even if ARK Tarps has been advised of the possibility of such damages in advance.

All buyers acknowledge that they have read and agree to the terms and conditions listed. Purchasing from us is your acceptance of our terms.

Postage and Delivery Terms and Conditions

All shipping costs are calculated at checkout. If your order is above $100 then you are eligible to receive free shipping across Australia. Please note this does not apply to Hay Tarps, Silage & Weed Control Tarps. You will be charged a shipping fee for these agricultural tarps.

Delivery excludes PO Box addresses, Parcel lockers and is via various carriers with Authority To Leave option only, so please ensure your delivery drop address is secure. Please note that ARK Tarps will not accept liability for ANY lost, damaged, or stolen orders, or orders destroyed by pets.

All items are delivered with authority to leave (safe drop). If deemed unsafe by the carrier who is delivering the parcel, items will be carded for collection at the nearest depot.

Care and Handling

Items are packed with durable strength custom made packaging to protect the items inside on the journey to you. All items are checked prior to packing and handled with great care, to ensure that each item is dispatched in perfect condition. ARK Tarps is not directly liable for any loss, theft, or damage to any goods whilst in transit; however if your item arrives damaged please contact us at customerservice@arktarps.com.au

Important Shipping Information

Delivery Delays:

The shipping time provided on this website indicate approximate shipping times only – they are not guaranteed delivery times. ARK Tarps cannot be held responsible for delays in parcels arriving at their destinations. This includes, but is not limited to: delays with any nominated carriers or carrier agents/representatives, delays in processing and clearance, delays resulting from industrial strikes/protests/wars/natural disasters, road, traffic or busy periods with freight companies.

Privacy Policy for ARK Tarps

At ARK Tarps, accessible from www.arktarps.com.au, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by ARK Tarps and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at customerservice@arktarps.com.au

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

Log Files

ARK Tarps follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, ARK Tarps uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of ARK Tarps:

  • Google Analytics
  • Google Adwords
  • Optimonk
  • Hotjar

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on ARK Tarps, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content that you see on websites that you visit.

 

Note that ARK Tarps has no access to or control over these cookies that are used by third-party advertisers.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

Third Party Privacy Policies

ARK Tarps’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

ARK Tarps does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in ARK Tarps. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.